Confused? We’re here to help!

How to Order:

  1. Find an item via supplier site(s).
  2. Advise us on supplier, code, colour, branding, type.
  3. Quote with discounted prices will be sent through.
  4. Send through vector artwork.
  5. Advise on what branch you’d like to collect or delivery address you’d like to deliver to.
  6. Send through the Proof of Payment.
  7. Order will be processed and layouts requested from the respective suppliers for approval.
  8. Artwork will be sent through for approval / changes.
  9. Once completed, you’ll be advised on a collection number or confirmation of delivery

Minimum Order Values:

There are NO Minimum Order Quantities or Minimum Order Value


From Quote to Order:

We will convert your quote request into an Order Confirmation and an Account Manager will forward this to you by e-mail.



Amendments to artwork proofs will result in delivery delays so please make sure that you give as much information to our designers as possible.



We will request that you confirm that you are happy with our artwork terms and conditions as well as the delivery date(s)


Artwork Lead Times:

Our artwork team will do their utmost to generate layouts within 24 hours. However for artwork not supplied in the correct format this could take up to 48 hours to redraw.

Proforma Invoices:

Please also ensure that all correct invoicing details have been provided and are correct on our Proforma Invoice submitted to you – any necessary changes required should be brought to our attention as soon as possible.


Approve on Time:

Please remember that a delay in providing your artwork and/or receiving your artwork approval can delay the delivery date of your order

Please take note of the following special terms and conditions:

To be read in conjunction with our standard Terms and Conditions

Branding Times:

Branding times can vary based on supplier, time of year, size and complexity of the job, as well as the branding process.

To be confirmed when placing order.



PromoAlliance cannot be held responsible for unforeseen events which may occur beyond its control or that of its affiliates.


Payment & Goods:

A 50% deposit is required before we’re able to confirm your order and start branding.  Full payment is required prior to delivery/collection. All goods remain the property of PromoAlliance until fully paid for.

Our customer satisfaction and guarantee:

Our promise is that you’ll receive the very best customer service every step of the way and to ensure we meet that promise please click below for important contact details of key staff here at PromoAlliance

Sales Manager: